Shipping policy

Delivery dates or terms of delivery, whether binding or not binding, must be confirmed by us in writing. Where a binding delivery date is not expressly agreed, the purchaser can, six weeks after a non binding delivery date has been exceeded, require the seller in writing to deliver within a reasonable period of time.

Delivery and packing prices indicated within the Companies Brochures and Websites are subject to change and will be confirmed at the time of order. If required the Company shall quote for delivery and packing in such instances and confirmation of acceptance shall be required from the Buyer prior to acceptance of order.

Shipping includes insurance if it is arranged by us.

The customer pays all costs that are related to importing the products to their country (eg. customs clearance service, customs, VAT, etc.)

The Buyer is required to notify the company, in writing, of any shortage, miss-delivery or other discrepancy immediately, or at the latest within seven days of such shortage, miss-delivery or failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyers own independent delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement